Frequently Asked Questions
How do I place an order?
Browse our shop, add items to your cart, and proceed to checkout. Fill in your delivery details and complete payment to place your order.
What payment methods do you accept?
We accept cash on delivery and bank transfers. Additional payment methods are being added.
How long does delivery take?
Delivery typically takes 2-5 business days depending on your location. Same-day delivery is available in select areas.
What is your return policy?
If you receive a damaged or incorrect item, please contact us within 48 hours. We offer replacements or refunds for eligible items.
Do you ship nationwide?
Yes, we deliver to all major cities across Pakistan. Shipping charges may apply based on your location.
How can I contact customer support?
You can reach us through our Contact page, or email us at info@jansons.com.pk.
Are your products certified organic?
Yes, our products are made from organically grown ingredients sourced directly from local farmers in Parachinar. We avoid all chemicals, pesticides, and artificial additives.
Do your products contain allergens?
Some products may contain common allergens. Please check the product description or contact us for detailed ingredient information before ordering.
What is the shelf life of your products?
Our products have a shelf life of 6-12 months from the date of manufacture. Once opened, refrigerate and consume within 2-4 weeks.
How do I create an account?
Click on Sign In and select "Create Account". Fill in your name, email, and password. You can then track orders and manage your profile.
How do I reset my password?
On the login page, click "Forgot Password" and enter your email address. We will send you a link to reset your password.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. We do not store complete payment card numbers on our servers.
Can I cancel my order?
You can cancel your order before it has been dispatched. Contact us as soon as possible with your order number. Once shipped, please refer to our return policy.
Do you offer bulk or wholesale pricing?
Yes, we offer special pricing for bulk and wholesale orders. Contact us with your requirements and we will provide a customized quote.
Do you ship internationally?
Currently we ship within Pakistan only. International shipping may be available in the future. Follow us on social media for updates.
Still have questions? Contact us and we'll be happy to help.